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SHIPPING & RETURNS

SHIPPING POLICY

It is important to understand, that buying from Plain Jane Jewellery design online most of the time items are handmade to order just for you. Our current turnaround is 1-2 weeks. Rings are always made to order at Plain Jane Jewellery design online, this ensures you receive the right size and also helps us to reduce waste. 

SHIPPING OPTIONS

Standard 1st Class Royal Mail Signed For - £3.00

Your handmade jewellery item will be shipped on the day it's finished. Once the item has been posted it will be in the safe hands of The Royal Mail and unfortunately I will have no further control over the item. The item will need to be signed for upon arrival, 

however, cannot be tracked.

Express Priority Royal Mail Tracked - £7.00

Your handmade jewellery item will be shipped on the day it's finished. Once the item has been posted it will be in the safe hands of The Royal Mail and unfortunately I will have no further control over the item. Your order will be tracked, the tracking number can be sent to you on request. 

RETURN & EXCHANGE POLICY

Plain Jane Jewellery Design is more often than not made to order just for you. Please read and understand our return policy before ordering. 

As most items are made to order at Plain Jane Jewellery Design we do not offer refunds. Unless for some unfortunate reason your item arrives damaged, this must be reported within 14 days of the item(s) arriving. Please contact us at plainjanejewellerydesign@outlook.com in this instance. 

We are able to offer an exchange on some items. Please report the exchange request within 14 days of your item(s) arriving. The additional shipping cost is covered by yourself.

Earrings and any other ear items are not exchangeable for hygiene reasons. 

Rings are always made to order from the Plain Jane Jewellery Design website, and therefore are not refundable or exchangeable. But we do offer a one time resize free of cost. The shipping cost must be covered by yourself

Bangles can be exchanged within 14 days of the item arriving. The item(s) must be returned unworn and in the same condition it arrived with all the original packaging. The shipping cost must be covered by yourself

Necklaces can be exchanged within 14 days of the item arriving. The item(s) must be returned unworn and in the same condition it arrived with all the original packaging. The shipping cost must be covered by yourself

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